Author: Alex Schneidman

The Voice Recording Regulatory Landscape

Alex Schneidman January 17, 2024 No Comments
The banking and insurance industries are subject to some of the world’s most stringent and prescriptive records retention requirements. And it is getting more challenging every day, particularly for voice…
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Record Keeping For Compliance

Alex Schneidman November 7, 2023 No Comments
This is the first in a series of articles about enterprise-level voice data. Here we discuss compliance. Subsequent articles will address record keeping regulations, data normalization, data consolidation and AI.…
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Accessing Data from Outmoded DVDs

Alex Schneidman May 25, 2023 No Comments
Business sector Insurance Summary As-needed retrieval of archived call recordings from obsolete voice logger Keywords NICE 8.9, DVD-RAM Business Drivers Retrieving data from obsolete systems The Challenge An insurance company…
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Universal Access for Multiple Formats

Alex Schneidman May 25, 2023 No Comments
Business sector Life Insurance Summary Migrating multiple legacy recordings into a single repository Keywords Nice NIM, Nice InContact, Calabrio, VoiceMaxx, Cistera, Racal Wordnet, Mercom Audiolog, Continuity Replay Business Drivers Migrating…
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Reopening a Murder Investigation

Alex Schneidman May 23, 2023 No Comments
Business sector Law Enforcement Summary Restoring old 9-1-1 emergency call recordings linked to a murder investigation Keywords Dictaphone Guardian, DDS tape, 911 public safety Business Drivers Retrieving data from obsolete…
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Recovering Data Lost on 9/11

Alex Schneidman May 23, 2023 No Comments
Business sector Historical, Human Interest Summary Recovering call recordings from a damaged tape recorded on 9/11/2001 Keywords Eyretel Mediastore, DDS tape, damaged media, splice Business Drivers Recovering data off of…
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Migrating Legacy Voice Data to the Cloud

Alex Schneidman May 23, 2023 No Comments
Business sector Insurance Summary Migrating legacy voice recordings and metadata to a new cloud platform Keywords Verint, EMC Centera, EOL Business Drivers Migrating off legacy systems, Maintaining compliance The Challenge…
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Integrating Voice Data Post‑Acquisition

Alex Schneidman May 23, 2023 No Comments
Business sector Insurance Summary Migrating an acquired company’s legacy call center to the acquirer’s environment Keywords NICE NIM 4.1, NMF Business Drivers Migrating off legacy systems, Consolidating voice data platforms,…
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