XOVOX is the only provider capable of expertly — and efficiently — extracting recordings from your Calabrio recorder.
With XOVOX XTRACT, we can bulk export recordings and corresponding per-call metadata from your Calabrio recorder. We can extract 100% of all stored recordings or just do specific agents or date intervals. We then convert the Calabrio recordings into your preferred format, allowing you to listen to the recordings on all modern platforms (Windows, Mac, iOS, and Android).
XOVOX works with all Calabrio versions, including on-premise, cloud-based, Calabrio One, and Cisco-embedded. We can extract all Calabrio audio formats, including .SPX, .EZWAV, and .EWEBMV.
With our XOVOX XPAND service, we can prepare your recordings and metadata for subsequent import into your new recording system, or if necessary, we can recommend an audio archive product to hold your extracted recordings
