Category: Knowledge Base Articles

XOVOX Adds Support for Genesys PureConnect

Alex Schneidman August 20, 2024 No Comments
XOVOX, the leader in voice recording extraction and data migration, can now extract audio recordings and metadata from the Genesys PureConnect platform. With this new capability, XOVOX can help companies…
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XOVOX Now Supports VPI Empower Extraction

Alex Schneidman July 11, 2024 No Comments
XOVOX, the leader in voice recording extraction and migration, announces a new capability to extract audio recordings and metadata from the VPI Empower platform. With this new capability, XOVOX can…
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Podcast: Strategies for Migrating Voice Recordings

Alex Schneidman July 1, 2024 No Comments
Andy Stevens, XOVOX President, recently participated in an episode of Archive360’s “Data Governance 360 Podcast”. In Episode 44: Modernizing Unified Communications: Strategies for Migrating and Governing Legacy Audio Channels, Andy…
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White Paper: Voice Logger Retrieval Techniques

Alex Schneidman June 18, 2024 No Comments
Many businesses and agencies use voice loggers to record telephone traffic, but retrieval of the archived recordings can be difficult, especially in bulk. Andy Stevens, XOVOX Founder and voice  data…
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Structured vs. Unstructured Data – Part 2

Alex Schneidman May 6, 2024 No Comments
In the first part of our Structured vs Unstructured Data conversation, we talked about Defined vs. Undefined Data and Qualitative vs. Quantitative Data. In our second installment, we discuss differences…
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Structured vs. Unstructured Data – Part I

Alex Schneidman May 3, 2024 No Comments
Data is either structured or unstructured. It is not monolithic. And as businesses become more data-driven and are leveraging  analytics and AI, the ability to harness these two distinct types…
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Surviving Life after EOL

Alex Schneidman March 18, 2024 No Comments
What to do when your voice recording platform becomes obsolete A dreaded moment for any enterprise technology customer is to be informed that a certain piece of computer software or…
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The Legacy Voice Data Decision

Alex Schneidman February 7, 2024 No Comments
Many companies that record voice traffic are required to store the date for five or more years. But what if you upgrade your recorder? What should you do with your…
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The Voice Recording Regulatory Landscape

Alex Schneidman January 17, 2024 No Comments
The banking and insurance industries are subject to some of the world’s most stringent and prescriptive records retention requirements. And it is getting more challenging every day, particularly for voice…
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